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moehoward wrote:I ordered a knife from SKM almost a month ago ,i waited a couple of weeks and asked when it would be delivered so I can keep an eye out for the express delivery which i paid dearly for. They responded saying they were backed up and it would be delivered soon, i waited 8 days the status of my order hadn't changed so i wrote again ,saying i just need to know so i can watch for the delivery. No reply. I wrote 3 times since, no reply and status not changed from the original " setting up order" any ideas? anybody ? thanks.
The only idea you have is to wait...they have very, very poor customer service. It will show up, like Jerr said they don't rip people off. But i know it can feel like that sometimes.
I also made the mistake of paying for expedited shipping one time ....whats the point of fast shipping if they are going to take a month to get the order out anyways
moehoward wrote:I ordered a knife from SKM almost a month ago ,i waited a couple of weeks and asked when it would be delivered so I can keep an eye out for the express delivery which i paid dearly for. They responded saying they were backed up and it would be delivered soon, i waited 8 days the status of my order hadn't changed so i wrote again ,saying i just need to know so i can watch for the delivery. No reply. I wrote 3 times since, no reply and status not changed from the original " setting up order" any ideas? anybody ? thanks.
The only idea you have is to wait...they have very, very poor customer service. It will show up, like Jerr said they don't rip people off. But i know it can feel like that sometimes.
I also made the mistake of paying for expedited shipping one time ....whats the point of fast shipping if they are going to take a month to get the order out anyways
thanks, as a first timer with SKM i was wondering. yeah I just figured express shipping might be a way of making sure I received the knife.
good morning, rest assured that the order will come. my recently I spend the same. I take me long but in the end they sent him. I spend the same as you. pedi order of 3-5 days, and it takes me about 1 month to send it to me. but I get the order right. do not worry it will come.
Yeah ,I finally contacted SKM and after some wait, they responded saying the knife has been lost, stolen or siezed, although i got no seizure notice from Canada customs. They said they would reship another, but did not address my request for a tracking # ! Really ,what is the point in re sending if i am not going to be able to trace it? the date is MAY 02/2013. I ordered the knife FEB 25/2013. maybe these posts will help someone with the same problem.
Sorry to hear that. Some of the C clowns may pocket the seizure and not send notice.
When I order from SKM, I have them ship express. A bit more costly but have never lost a package to the C clowns.
Just a follow up, to anyone following my adventure, My knife was resent by SKM with a FEDEX tracking number. It made it to Quebec CA. then for 2 days there was no activity on the tracking page. Today i found out from FEDEX my package was seized by Customs Canada. they gave me a reference # to contact them , which i wont . i hope their kids get Cance ( customs)r. end of story. i'm out over $100, and so is SKM! I love people that tell adults with no criminal record what they can and can have ! thanks for listening.